Everything you need to know.

Taking care of your plants

We’ll walk you through the basics for the plants in your space, including watering, pruning and general care.

If something doesn’t look right

Get in touch with us and share a photo. Our team can help you understand what might be happening and what to do next.

If you have a maintenance plan

Our experts visit as scheduled and take care of the plants included in your plan.

Need help?

Send us a photo through your dashboard or WhatsApp and our team will guide you from there.

Transformation plans

Your transformation is confirmed once the full project amount is paid.

If you cancel before installation, we’ll refund your payment minus the cost of any materials already ordered for your space.

If anything changes after our team visits your space, we’ll update the plan and settle any difference with you before installation begins.

Services & maintenance visits

Need to move a visit? You can reschedule it from your dashboard before the scheduled time.

Maintenance is billed monthly. Completed visits cannot be refunded.

How refunds work

Any refund due will be returned to the original payment method.

Scheduling

Your visits are scheduled based on the care plan you choose.

Need to change a visit? You can reschedule it from your dashboard before it’s due.

Payment

You pay one month at a time, at the monthly price shown for your plan. Prices include GST.

There is no autopay. Renew from My Space any time to add the next month; if a month ends without renewal, visits pause until you renew.

After every visit

You’ll get a care report with what was done, how your plants are doing, photos and anything our team thinks you should know.

Starting without a survey

You can start a care plan without a site survey. Share photos of your plants with us and, once we have what we need, we’ll schedule your first visit.

What we keep

We keep the details you share with us, such as your name, contact information, address, photos of your space, plant and care records, and payment references.

Your card or UPI details are handled by the payment provider and aren’t stored by us.

Why we need it

We use this information to plan and carry out your project, manage care visits, send reports and invoices, and contact you about your bookings.

Our team only gets access to the information they need to do their work.

Deleting your data

You can ask us to delete your account and personal data by writing to hello@ecoliving.in. We may need to keep certain records where required by law, such as invoices.

What we use

Some cookies help with things like keeping you signed in and remembering your session.

We also look at overall website activity, such as which pages are visited, to help us understand what’s useful.

What we don’t use

We don’t use advertising pixels, retargeting tags or third-party advertising trackers.

Price

The price shown in your approved transformation plan is fixed. Transformation prices are shown before GST, with GST added separately. Care plan prices include GST.

You can add products to your transformation plan at checkout, up to 15% of the plan value.

Installation

Your installation is completed on the scheduled day, after the site visit and once the required payment has been made.

Cancellation

You or Ecoliving can cancel before installation day. If you cancel, our refund and cancellation terms apply. If we cancel, we’ll refund the amount you’ve paid in full.

Law

These terms are governed by the laws of India.