How can we help?

Whether you have a question about your project, your plants or your account, here’s the quickest way to reach us.

On a care planNeed help with your plants?Ask us about plant health, upcoming visits or anything related to your care plan.Project under wayTalk to your project teamMessage your project manager or designer directly about your ongoing project.

General supportTalk to EcolivingFor anything else, call, WhatsApp or email our team.Monday to Saturday, 10 am–7 pm.+91 80 4718 2200 WhatsApp hello@ecoliving.in

Common questions

A plant isn’t looking right. What do I do?

Raise an issue under Plant health and add a photo. Our care team replies in Messages; on a care plan, your expert checks it at the next visit, or sooner if it needs it.

How do I move a care visit?

Raise an issue under Care visit with the day that suits you better, at least a day before. We confirm the new slot in Messages and on WhatsApp.

Where do I follow my makeover?

Projects shows every stage, the same six our team works through, with photos and dates as they happen. The project chat there reaches your project manager and designers.

When do I pay the balance?

Near handover we ask for it on your project page, with a Pay button. Every payment has a GST invoice under Orders & billing.

Can I message the team before I buy?

Messages open with your first plan. Before that, call or WhatsApp the studio, or book a free site survey and talk it through on site.

Thinking about a makeover? Book a free site survey or talk to a designer.